- Written by Augustine
- Category: October 2020 - Experience Economy: customer-centricity & cross-channel customer interaction
- Friday, 30 October 2020 13:08
Digital commerce is becoming an essential part of the new economy and the digital customer journey more important due to COVID-19. Particularly the retail sector has undergone a major change and been catapulted more than expected into the e-commerce world. In future, this will be accompanied by the ...
- Written by Augustine
- Category: October 2020 - Experience Economy: customer-centricity & cross-channel customer interaction
- Thursday, 15 October 2020 17:30
One of IDC’s recent report, titled ‘Empathy During the COVID-19 Pandemic: Becoming an Empathetic Enterprise in the Next Normal’, details how the most digitally mature organizations adapted quicker to challenges brought by the COVID-19 pandemic. IDC highlights what organizations mus ...
- Written by Augustine
- Category: October 2020 - Experience Economy: customer-centricity & cross-channel customer interaction
- Friday, 30 October 2020 12:55
The debate over who should oversee shaping digital customer experiences is as old as the internet. With the rise of headless technology, it has just reached a turning point again. Since the 2000s, online trading steadily gained traction - initially in the B2C and later also in the B2B sector. With t ...
- Written by Augustine
- Category: October 2020 - Experience Economy: customer-centricity & cross-channel customer interaction
- Thursday, 15 October 2020 17:19
Since the pandemic has put a halt on face-to-face interactions, entire industries turned to virtual ways of working. As a result, digital documents have become a centerpiece for how we communicate, collaborate, and transact. Hence, to no surprise, the demand for Adobe’s Document Cloud product ...
- Written by Augustine
- Category: October 2020 - Experience Economy: customer-centricity & cross-channel customer interaction
- Friday, 30 October 2020 12:45
Getty Images, a world leader in visual communications and pioneer in the field of visual methodology, has unveiled new research which shows that climate, and sustainability more broadly, are still key issues for people in Asia Pacific even amid the COVID-19 pandemic. The findings have been revealed ...
- Written by Augustine
- Category: October 2020 - Experience Economy: customer-centricity & cross-channel customer interaction
- Friday, 09 October 2020 13:09
Procter & Gamble (P&G) announced their goal of having “50% externally initiated product / process innovations” as early as 2006 and declared at the same time war on the “not invented here” syndrome. P&G is aware of the fact that in an experience economy, which per ...
- Written by Augustine
- Category: October 2020 - Experience Economy: customer-centricity & cross-channel customer interaction
- Friday, 30 October 2020 12:35
Mid of 2020, Google released new key figures for measuring user experience, which will become a new ranking factor next year as part of the page experience and thus elementary for SEO.
- Written by Augustine
- Category: October 2020 - Experience Economy: customer-centricity & cross-channel customer interaction
- Friday, 09 October 2020 12:52
MOGUL.sg, a property technology start-up, just announced the launch of Singapore's first-ever 3D Virtual Property Expo and provides us with a glimpse into what we can expect to see emerging in today’s experience economy. The virtual expo will take place from 15 to 17 October 2020 and be hosted ...
- Written by Augustine
- Category: October 2020 - Experience Economy: customer-centricity & cross-channel customer interaction
- Friday, 30 October 2020 12:25
CPaaS is a cloud-based platform that enables companies to use program interfaces (APIs) to quickly and easily integrate extended real-time communication functions such as voice, video and messaging into their existing systems without having to build a separate backend. This enables companies to inte ...
- Written by Augustine
- Category: October 2020 - Experience Economy: customer-centricity & cross-channel customer interaction
- Friday, 09 October 2020 12:44
For more than a decade, Google is building products to help people transform the way they work. “Now, work itself is transforming in unprecedented ways”, Javier Soltero, VP and GM, Google Workspace states in his blog. “Amidst this transformation, time is more fragmented—split ...
Secured collaboration solutions by communication service providers key to success in the next normal
- Written by Augustine
- Category: October 2020 - Experience Economy: customer-centricity & cross-channel customer interaction
- Friday, 23 October 2020 13:17
IDC Asia/Pacific’s latest report, titled Asia/Pacific Unified Communication and Collaboration Market Assessment, highlights end-user adoption trends, drivers, vendor shares and landscape, and market size assessment in 2019, considering that the unified communication and collaboration (UC&C ...
- Written by Augustine
- Category: October 2020 - Experience Economy: customer-centricity & cross-channel customer interaction
- Friday, 02 October 2020 13:39
CX has long since become one of the decisive differentiating features of top companies, which explains why every provider wants to push CX projects forward at full speed. According to Gartner, more than 80% of executives believe that in the not-too-distant future, they will compete based on CX alone ...
- Written by Augustine
- Category: October 2020 - Experience Economy: customer-centricity & cross-channel customer interaction
- Friday, 23 October 2020 13:11
Online reputation management (ORM) is increasingly becoming a success factor for businesses since effective customer experience management and the endeavor to actively listen to customer voices, can build up customer trust. The more solid the reputation of a company, the higher the probability of op ...
- Written by Augustine
- Category: October 2020 - Experience Economy: customer-centricity & cross-channel customer interaction
- Friday, 02 October 2020 13:32
Limelight Networks, a leading provider of content delivery network (CDN) and edge cloud services, has launched EdgeFunctions, a new serverless compute service which allows developers to tap into the power of the company’s global network and gives them the flexibility to deploy and run their ow ...
- Written by Augustine
- Category: October 2020 - Experience Economy: customer-centricity & cross-channel customer interaction
- Friday, 23 October 2020 13:04
Having launched, developed and acquired brands across the marketing, entertainment and direct-to-consumer spaces, AnyMind Group is looking to offer businesses and individuals with an end-to-end solution from brand building, product manufacturing and marketing.
- Written by Augustine
- Category: October 2020 - Experience Economy: customer-centricity & cross-channel customer interaction
- Friday, 02 October 2020 13:22
A new study from Juniper Research has found that the value of transactions processed by smart checkout technologies, where the fixed checkout process is replaced by a frictionless model, will reach $387 billion in 2025, up from just $2 billion in 2020.
- Written by Augustine
- Category: October 2020 - Experience Economy: customer-centricity & cross-channel customer interaction
- Friday, 23 October 2020 12:56
Online video is more popular than ever with Singaporeans watching eight hours, 42 minutes per week on average, higher than the global average of seven hours, 55 minutes per week. With consumers homebound during the pandemic, video viewing in Singapore increased 14% compared to last year. This is acc ...
- Written by Augustine
- Category: October 2020 - Experience Economy: customer-centricity & cross-channel customer interaction
- Friday, 02 October 2020 13:13
There are numerous methods of identifying customer groups or segments analytically. Apteco, a true expert in this field, picked two of these methods - the RFM and the Pareto analysis – to assist us in understanding customer data without having to be a statistician.
- Written by Augustine
- Category: October 2020 - Experience Economy: customer-centricity & cross-channel customer interaction
- Friday, 23 October 2020 12:37
Adobe just unveiled significant innovation across its Creative Cloud applications and services at Adobe MAX. In addition to ground-breaking new features like Neural Filters in Photoshop, the company released major updates to its flagship applications including Lightroom, Premiere Pro and Illustrat ...
- Written by Augustine
- Category: October 2020 - Experience Economy: customer-centricity & cross-channel customer interaction
- Friday, 02 October 2020 12:47
Nowadays it is more important than ever to keep up with the times not to lose touch with the business market, which is why I would like to introduce the new trendy indicator Return on Experience (ROX).Just as Return on Investment (ROI) is an important business metric, Return on Experience (ROX) is a ...
- Written by Augustine
- Category: October 2020 - Experience Economy: customer-centricity & cross-channel customer interaction
- Friday, 16 October 2020 12:43
Emotions and the subconscious play an important role in purchasing decisions and the use of online services respectively. In the world of advertising, paid social media are those who should manage to keep the user on their platform for as long as possible to maximize profit. Longer usage time leads ...
- Written by Augustine
- Category: October 2020 - Experience Economy: customer-centricity & cross-channel customer interaction
- Friday, 02 October 2020 12:37
Adrian Jones has been named Senior Vice President and Managing Director for Asia Pacific and Japan.Adrian will join Cognizant, effective November 2, based in Singapore. He will responsible for advancing Cognizant’s Asia-Pacific growth strategy.Adrian brings more than 30 years ...
- Written by Augustine
- Category: October 2020 - Experience Economy: customer-centricity & cross-channel customer interaction
- Friday, 16 October 2020 12:38
Nothing is more frustrating or boring than a product, service or trip that doesn't meet the customer's expectations, don’t you think? Innovative companies and service providers are therefore increasingly relying on providing outstanding customer experience to remain on top and to avoid the dow ...
