- Category: January - February 2010
Although blogs are already considerably influential, only a handful of companies handle them in a way that their operators expect or deserve. But there are on the other hand some international corporations like Coca-Cola and IBM that demonstrate perfectly how to be successful in this area. And yet there are many that still don’t recognize the potential of blogging or create uncertainty with fake campaigns and attempts of blog-abuse.
Blogs: Private Pleasure with Public Impact
Blogs are mostly pursued due to private interests and reasons. This requires not only a high qualitative and thematic range of blogs, but also a very different relevance and coverage: from the private diary to investigative journalism, from lovesickness to cats or politics, from a few readers each week up to several thousand visitors daily. Bloggers often demonstrate their tremendous expertise in the subject covered by them, however despite this, earn with their online activity no or only little money. For the majority of bloggers, what they are doing is a hobby, and thus one of the reasons the guard their privacy.
A classic tool of public relations, namely sending press releases, is often classified as an intrusion into the privacy of bloggers and therefore spam - even if there is a thematic proximity to the blog. At best, the blogger simply ignores it, at worst he blogs negatively about the clumsy contact attempt. The powerful network of the blogosphere as the case may be, provides the rest: Bad PR for the PR department/company involved.
It is therefore not about media relations, but blogger relations and here, shouldn’t solely concentrate on the top bloggers of each topic. You only risk the wrong assumption of getting high range with little effort, as it isn’t all about quantity. It is mainly the quality of contacts that is relevant to maximize reach. Blogger relations is in many cases the direct contact with a more or less publicly occurring representative of the relevant target group and therein lies the great opportunity: Blogger as peers enjoy special trust in the target group so that buying recommendations that they give are usually quite effective.
Who uses the opportunity to present his concerns appropriately face-to-face (barcamp, Web montage etc.) or at least by telephone in an open and transparent manner, has usually a better chance of being heard. Openness and transparency as well as authenticity create trust. Relationships are built on trust and exactly this is or should be the focus of blogger relations: long-term relationships based on mutual trust. Blogger Relations are therefore closely linked to the reputation of the relevant digital counsellor that has to be developed by using the popular social media tools.
Social Media Releases instead of Press ReleasesIn general, bloggers are not open-minded about the traditional press release. On the contrary, they see it as a manipulation and abuse attempt that it is seldom easy to make up for in the eyes of the bloggers and in general it casts a damning light on PR. The idea of the social media release in addition to a press release has emerged due to this.
It is characterized by the following features:
- Selection of quotations from various people on the topic
- Use of social bookmarking services, to provide the reader with contextual information on the topic
- Integrating or linking of a variety of multimedia content (images / audio / video / PDFs etc.)
- Various ways to contact the PR agency / competent person (phone, e-mail, Instant Messenger, Skype, Twitter Direct Message)
- The social media release isn’t dispatched, but can be received via RSS subscription so that no mailing list has to be maintained;
- The release is published as a customized blog, the social media newsroom, using a Weblog publishing system. Only in this way can it be assured that it pops up on the appropriate search engines (technorati, google blog search, blogato etc.);
- The multimedia content is not on the company's own hosted server, but on the designated Web 2.0 portals: videos on Youtube or Sevenload, presentations or PDFs respectively on share slide etc. and back links to the release increase the perception of the message;
- The reader has several opportunities for feedback and further utilization: bloggers can directly comment on the release. Furthermore, it’s possible to assess it positively via implemented buttons (like Digg It) or it can be used again it in a blog with just one click (such as Blog this!). Versatile further variants are conceivable.
Bloggers represent as experts and multipliers, an important target group for the PR or Social Media Relations. Understanding the structure and functioning of the blogosphere thoroughly will result in success here.
Since the PR industry has so far addressed the problem of blogger relations pretty inadequately, the industry’s only chance not to disappear insignificantly due to social media is to learn the "rules" of the blogosphere through observation and active participation. It’s crucial to start an open and transparent dialogue with the new multipliers that will create long-term mutual trust.