Page 52 - index
P. 52
APPOINTMENTS & ANNOUNCEMENTS
Aspect Software, a leading provider of fully-integrated consumer engage-
ment, workforce optimization and self-service solutions, announced it has
won the 2016 Asia Pacific Frost & Sullivan Award, Outbound Systems for
the fifth year in row.
Aspect helps enterprises break down the walls between people, processes, sys-
tems and data sources, allowing organizations to unite around the customer jour-
ney. By developing fully native contact center interaction management, workforce
optimization and self-service capabilities within a single customer engagement
center, the company enables dynamic, conversational interactions and creates a truly frictionless omnichannel
customer experience.
The award is given to the company that has demonstrated excellence in capturing the highest market share within
its industry in a specific year and recognizes the company’s commitment to continuously evolve and remain a
leading participant in the Contact Center Applications industry by adopting technologies and trends that help busi-
nesses prosper.
The 2015 Asia Pacific Frost & Sullivan Award, Outbound Systems was also awarded to Aspect Software for its
leadership in continuing excellence in product innovation and enhancing customer value. Aspect Software lever-
aged its strength in this segment to grow market share for its other suite of applications, including Aspect’s Unified
IP solution, also positioned as an “Outbound Dialer”. The company’s Unified IP – outbound product offers enter-
prises a flexible multichannel solution with proactive contact capabilities to address their specific business needs
while adhering to compliance requirements.
“Aspect’s proven capabilities, expansive partner network in the region, proactive engagement and emphasis on
value creation for its customers are well backed by excellent customer support services. Such approach helped
the vendor strengthen its position not only in its traditional markets but also gain footholds in emerging markets
across geography, particularly in Australia, Japan, and India. These successes propelled the vendor to capture
close to 25% of the Asia Pacific outbound systems market, an undisputed leadership position for five consecutive
years, making it a worthy recipient of this recognition,” Krishna Baidya, Head of Customer Contact Research, ICT
Practice, Asia Pacific, Frost & Sullivan said. ◊
Johnson Controls released its building automation system Metasys(R) 8.0
Johnson Controls just presented Metasys® 8.0, one of the first building automation systems (BAS) in the industry
to be optimized for any mobile device, with new system configurations, programming capabilities, and additional
IT features to increase productivity, reduce energy costs and enhance security. This latest advancement in BAS
improves ease of use, speeds up troubleshooting, shortens time on task, reduces risk, and supports easier inte-
grations.
Metasys 8.0 key enhancements include:
Intuitive graphics optimized for multiple mobile devices;
Alarm management enabling alarm prioritization (the features roll up to the tasks);
Improved scheduling and customized trend viewing;
New reporting features making it easier to access trends, alarms, audits and scheduling data
Space authorization, which allows users to access the system and see only the data they need;
Added IT security with secure password management and dormant user account reporting.
"The improvements are the result of over 1,000 hours of observational research with building owners and opera-
tors. Facility operators can now identify and correct problems more quickly with this new intuitive interface, as in-
formation is displayed according to the way they work. Now, the potential problem areas view provides a single
interactive report to see all alarms, system overrides and offlines as well as other critical equipment information in
chronological order," said Derrick Kho, director of product and channels for controls, Building Efficiency Asia,
Johnson Controls.
Metasys 8.0 builds on Metasys' ability to maximize building owners' investments through flexibility and scalability.
The system preserves and enhances previous investments in building infrastructure, and its technology and is
scalable for facilities of any size and complexity. It enables integration to a wide variety of mechanical and electri-
cal systems, and allows for a progressive replacement of existing field controllers that are becoming obsolete. ◊
52 Data-Driven Marketing: Customer Insights & Predictive Analysis
Aspect Software, a leading provider of fully-integrated consumer engage-
ment, workforce optimization and self-service solutions, announced it has
won the 2016 Asia Pacific Frost & Sullivan Award, Outbound Systems for
the fifth year in row.
Aspect helps enterprises break down the walls between people, processes, sys-
tems and data sources, allowing organizations to unite around the customer jour-
ney. By developing fully native contact center interaction management, workforce
optimization and self-service capabilities within a single customer engagement
center, the company enables dynamic, conversational interactions and creates a truly frictionless omnichannel
customer experience.
The award is given to the company that has demonstrated excellence in capturing the highest market share within
its industry in a specific year and recognizes the company’s commitment to continuously evolve and remain a
leading participant in the Contact Center Applications industry by adopting technologies and trends that help busi-
nesses prosper.
The 2015 Asia Pacific Frost & Sullivan Award, Outbound Systems was also awarded to Aspect Software for its
leadership in continuing excellence in product innovation and enhancing customer value. Aspect Software lever-
aged its strength in this segment to grow market share for its other suite of applications, including Aspect’s Unified
IP solution, also positioned as an “Outbound Dialer”. The company’s Unified IP – outbound product offers enter-
prises a flexible multichannel solution with proactive contact capabilities to address their specific business needs
while adhering to compliance requirements.
“Aspect’s proven capabilities, expansive partner network in the region, proactive engagement and emphasis on
value creation for its customers are well backed by excellent customer support services. Such approach helped
the vendor strengthen its position not only in its traditional markets but also gain footholds in emerging markets
across geography, particularly in Australia, Japan, and India. These successes propelled the vendor to capture
close to 25% of the Asia Pacific outbound systems market, an undisputed leadership position for five consecutive
years, making it a worthy recipient of this recognition,” Krishna Baidya, Head of Customer Contact Research, ICT
Practice, Asia Pacific, Frost & Sullivan said. ◊
Johnson Controls released its building automation system Metasys(R) 8.0
Johnson Controls just presented Metasys® 8.0, one of the first building automation systems (BAS) in the industry
to be optimized for any mobile device, with new system configurations, programming capabilities, and additional
IT features to increase productivity, reduce energy costs and enhance security. This latest advancement in BAS
improves ease of use, speeds up troubleshooting, shortens time on task, reduces risk, and supports easier inte-
grations.
Metasys 8.0 key enhancements include:
Intuitive graphics optimized for multiple mobile devices;
Alarm management enabling alarm prioritization (the features roll up to the tasks);
Improved scheduling and customized trend viewing;
New reporting features making it easier to access trends, alarms, audits and scheduling data
Space authorization, which allows users to access the system and see only the data they need;
Added IT security with secure password management and dormant user account reporting.
"The improvements are the result of over 1,000 hours of observational research with building owners and opera-
tors. Facility operators can now identify and correct problems more quickly with this new intuitive interface, as in-
formation is displayed according to the way they work. Now, the potential problem areas view provides a single
interactive report to see all alarms, system overrides and offlines as well as other critical equipment information in
chronological order," said Derrick Kho, director of product and channels for controls, Building Efficiency Asia,
Johnson Controls.
Metasys 8.0 builds on Metasys' ability to maximize building owners' investments through flexibility and scalability.
The system preserves and enhances previous investments in building infrastructure, and its technology and is
scalable for facilities of any size and complexity. It enables integration to a wide variety of mechanical and electri-
cal systems, and allows for a progressive replacement of existing field controllers that are becoming obsolete. ◊
52 Data-Driven Marketing: Customer Insights & Predictive Analysis
