The Customer Experience Group
An accomplished Pan-Asia brand, channel and analytics expert with over 25 years of experience in the Marketing Communications industry, Terence currently heads independent Customer Experience (CX) consultancy firm CXG.
He is one of Asia’s leading specialists in HCCX (human-centered customer experiences) - one of the world's most advanced CX optimization methodologies available to scale results across entire CX ecosystems.
Terence was most recently Chief Operating Officer of ZenithOptimedia Singapore and Principal Consultant for Project Oxygen, an Integrated Marketing Communications consultancy serving major companies like MediaCorp, Kingsmen and MEC.
His strategic planning experience covers over 350 brands, 100 companies and 20 major industry verticals.