Qualtrics, the leader in experience management, announced the expansion of XM Solutions to help customers close experience gaps. By now, the experience management platform has over 45 expert-built solutions, spanning automated projects, guided programmes and full-service research, designed by industry and research experts to accelerate customer experience, employee experience and market research.
For years, organisations have struggled to quickly set up experience management and market research programmes, while ensuring programs were best-in-class. With XM Solutions, Qualtrics' team of PhDs and industry experts have created solutions to help customers quickly and confidently launch their programmes and drive business outcomes.
As said, solutions include both guided programmes, designed to accelerate customer experience and employee experience programmes with pre-configured surveys, expert-validated methods and dashboards tailored to your business, as well as automated projects for quick-turn research projects that yield near-immediate results.
"XM Solutions will improve the speed and accuracy with which organisations can launch their experience management programmes," said Ryan Smith, co-founder and CEO of Qualtrics. "Our team of experts have designed packaged solutions that leverage the learnings from thousands of customer experience, employee engagement and research programmes running on the Qualtrics platform. This will help any organization jumpstart its experience management and research programmes, and make it easy to scale those programs to fit the organisation's needs."
Leveraging XM Solutions, customers can more quickly and confidently conduct comprehensive customer, employee, product and brand research in a fraction of the time. From pricing, to customer net promoting score (NPS), to brand awareness studies, XM solutions delivers fast results with automated setup, streamlined distribution, and smart analysis for research of all sizes.
Monitoring, answering and all other important aspects of the customer journey are simply made easy.